It is the customer’s responsibility to inspect and account for purchased items within 3-5 days after receipt of order.  All orders are inspected at the point of origin to make sure there is no damage when shipped.  All orders are inspected for damage issues before they leave the origin shipping location.  Carton quality and packing are inspected to ensure with proper shipping methods that all items will be delivered to the customer.  Any lost or damaged items must be reported to PVC Pipe Supplies immediately after inspection of package.   UPS is the preferred method of shipping for PVC Pipe Supplies and any issues will be addressed immediately. 

PVC Pipe Supplies Orders, Returns, Replacements, & Cancellation Policy

PVC Pipe Supplies customers can cancel an order at anytime. If the customer cancels the order within 24 hours, there will be no charges and money will be refunded. If a customer cancels an order after 24 hours, they will be charged with a restock fee of 25% and the shipping amount for the order.  We strive to process and ship all orders within a 1 to 2 day time frame and any orders that have already been shipped will be charged for the shipping amount and the 25% restock.  Once the order is received the customer is then responsible for the shipping back to PVC Pipe Supplies.  If the order error is one that is made by PVC Pipe Supplies, the correct items will be shipped immediately to the customer and PVC Pipe Supplies will take care of the shipping of the original package back to our warehouse.  10' & 20' lengths of pipe are non-returnable


Our Commitment to Your Privacy

Your privacy is important to PVC Pipe Supplies. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. We may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.


All orders placed on our E-Commerce Site, PVC Pipe Supplies, are secure orders.  Once the order is placed PVC Pipe Supplies will process and verify the order.  Once the order is pulled and packed properly, PVC Pipe Supplies will create shipping labels for pick up with UPS.  Once the label is generated and the order has shipped, PVC Pipe Supplies will then send tracking information to our customers.


All credit card orders purchased with PVC Pipe Supplies are securely processed through PayPal. We accept Visa, Mastercard, Discover, and American Express. Payments by check or wire transfer are also an option. Also, if a repeat customer wishes to establish an account with payment terms with PVC Pipe Supplies, that’s also an option. Please contact your PVC Pipe Supplies sales representative to provide credit references to establish payment terms.
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